Refund policy

for consumers pursuant to § 13 BGB

Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us,

EV DOC GmbH
Tobias Petric
Eitelstraße 16
10317 Berlin
Germany

Telephone: +49 (0)30 27015286
E-mail: service@ev-doc.com

by means of a clear statement (e.g. a letter sent by post, telephone or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the delivery costs (with the exception of the additional costs arising from your choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 30 days from the day on which the notification of your withdrawal from this contract was received by us. For this reimbursement, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.
You shall send back or hand over the goods to us without undue delay and in any event no later than 30 days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of 30 days has expired. You shall bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish their nature, characteristics and functioning.

End of the withdrawal instructions

Withdrawal form
(If you wish to withdraw from the contract, please complete and return this form.)

To:
EV DOC GmbH, Tobias Petric, Eitelstraße 16, 10317 Berlin, Germany
Telephone: +49 (0)30 27015286, E-mail: service@ev-doc.com

I hereby withdraw from the contract concluded by me for the purchase of the following goods:

Ordered on/received on:

Order number/invoice number:

Your name:
Your address:
Date & signature (only for notification on paper):